Terms & Conditions

GENERAL
Welcome to the PlanetGlam website (the “Site”). “PlanetGlam” refers to Allurelab International Sdn
Bhd, the company who owns and operates this website and its subsidiaries, related entities and
assigns. By accessing, browsing or using this Site, You acknowledge that You have read,
understood and agree to be bound by these Terms and Conditions (the “Terms”) which, together
with our Privacy Policy govern the relationship between Us (PlanetGlam) and You (the User). If You
do not agree to these Terms, You must not use or access this Site.

USE OF THIS SITE
You represent and warrant that you are at least 18 years old or visiting the Site under the
supervision of a parent or guardian. Subject to the terms and conditions of this Agreement, we
hereby grant you a limited, revocable, non-transferable and non-exclusive license to access and
use the Site by displaying it on your internet browser only for the purpose of shopping for personal
items sold on the Site and not for any commercial use or use on behalf of any third party, except as
explicitly permitted by us in advance. Any breach of this Agreement shall result in the immediate
revocation of the license granted in this paragraph without notice to you. Except as permitted in the
paragraph above, you may not reproduce, distribute, display, sell, lease, transmit, create derivative
works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit this
Site or any portion of it unless expressly permitted by us in writing. You may not make any
commercial use of any of the information provided on the Site or make any use of the Site for the
benefit of another business unless explicitly permitted by us in advance. We reserve the right to
refuse service, terminate accounts, and/or cancel orders at its discretion, including, without
limitation, if we believe that customer conduct violates applicable law or is harmful to our interests.
You shall not upload to, distribute, or otherwise publish through this Site any Content, information,
or other material that (a) violates or infringes the copyrights, patents, trademarks, service marks,
trade secrets, or other proprietary rights of any person; (b) is libelous, threatening, defamatory,
obscene, indecent, pornographic, or could give rise to any civil or criminal liability; or (c) includes
any bugs, viruses, worms, trap doors, Trojan horses or other harmful code or properties. Content
provided on this site is solely for informational purposes. It is your sole responsibility to consult a
licensed physician or qualified health care professional for advice, diagnosis, and/or treatment of
any health related condition. Submissions or opinions expressed on this Site are that of the
individual expressing such Submission or opinion and may not reflect our opinions. We may assign
you a password and account identification to enable you to access and use certain portions of this
Site. Each time you use a password or identification, you will be deemed to be authorized to
access and use the Site in a manner consistent with the terms and conditions of this Agreement,
and we have no obligation to investigate the authorization or source of any such access or use of
the Site. YOU WILL BE SOLELY RESPONSIBLE FOR ALL ACCESS TO AND USE OF THIS SITE
BY ANYONE USING THE PASSWORD AND IDENTIFICATION ORIGINALLY ASSIGNED TO YOU
WHETHER OR NOT SUCH ACCESS TO AND USE OF THIS SITE IS ACTUALLY AUTHORIZED
BY YOU, INCLUDING WITHOUT LIMITATION, ALL COMMUNICATIONS AND TRANSMISSIONS
AND ALL OBLIGATIONS (INCLUDING WITHOUT LIMITATION FINANCIAL OBLIGATIONS)
INCURRED THROUGH SUCH ACCESS OR USE. You are solely responsible for protecting the
security and confidentiality of the password and identification assigned to you. You shall
immediately notify us of any unauthorized use of your password or identification or any other
breach or threatened breach of this Site’s security.PRODUCTS AND INFORMATION
Your use of this Site is, at all times, entirely at Your own risk. Except in respect of any content
submitted by Members, PlanetGlam shall use reasonable endeavors to ensure that any information
on this Site is complete, reliable and up to date. Notwithstanding this, neither We, nor any third
party make any warranties or guarantees as to the accuracy, timeliness, completeness,
performance or suitability of any information, product or materials found on this Site. You
acknowledge that any such information may contain errors or inaccuracies and PlanetGlam
expressly excludes any liability, which may arise. Where any such inaccuracies or errors do occur,
We may correct that information without any liability to You or any third party. PlanetGlam does not
make any guarantee as to the availability or suitability of products on this Site. Its is your
responsibility to determine the suitability of a product or service for You and PlanetGlam expressly
excludes all liability in relation to this. PlanetGlam reserves the right to, at its sole discretion, limit
the quantity of products purchased by any User through this site at any time and for any reason.

REVIEWS & COMMENTS
Except as otherwise provided elsewhere in this Agreement or on the Site, anything that you submit
or post to the Site and/or provide us, including without limitation, photographs, ideas, know-how,
techniques, questions, reviews, comments, and suggestions (collectively, "Submissions") is and
will be treated as nonconfidential and nonproprietary, and we shall have the royalty-free,
worldwide, perpetual, irrevocable and transferable right to use, copy, distribute, display, publish,
perform, sell, lease, transmit, adapt, create derivative works from such Submissions by any means
and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such
Submissions. All Submissions shall automatically become our sole and exclusive property and
shall not be returned to you. In addition to the rights applicable to any Submission, when you post
comments or reviews to the Site, you also grant us the right to use the name that you submit with
any review, comment, or other Content, if any, in connection with such review, comment, or other
content. You represent and warrant that you own or otherwise control all of the rights to the
reviews, comments and other Content that you post on this Site and that use of your reviews,
comments, or other Content by us will not infringe upon or violate the rights of any third party. You
shall not use a false e-mail address, pretend to be someone other than yourself or otherwise
mislead us or third parties as to the origin of any Submissions or Content. We may, but shall not be
obligated to, remove or edit any Submissions (including comments or reviews) for any reason.

REFERRAL PROGRAM
As a Refer-a-Friend member (a “Referrer”), you are subject to PlanetGlam’s Terms of Use and
PlanetGlam’s Privacy Policy, as well as the following additional Terms & Conditions for
PlanetGlam’s Refer-a-Friend program:
A Qualified Referral is defined as a purchase made at www.planetglam.com by a person (a
"Referred Customer") who arrives to our website by clicking your Refer-a-Friend program link. You
are limited to one Qualified Referral for each Referred Customer; in other words, additional/repeat
purchases made by a Referred Customer are not counted as additional Qualified Referrals.
The Referred Customer and the Referrer cannot be the same person (for example, by using a
different email address)

For you to earn referral rewards as a Referrer, the Referred Customer must complete an order.
As a reward you will get a unique 10% off your next order for each successful reward. Those
rewards are not cumulative, only one code per transactions could apply. The maximum Qualified
Referrals earned per calendar year may be no more than 20 Qualified Referrals. This reward is notvalid in conjunction with other ongoing offers or promotions. As a Referrer, you are responsible for
any and all tax liability resulting from Referral Rewards.

INTELLECTUAL PROPERTY
All text, photographs, graphics, button icons, images, audio clips, and software (collectively,
"Content"), belongs exclusively to Allurelab International Sdn Bhd or its affiliates. The collection,
arrangement, and assembly of all Content on this Site (the "Compilation") belongs exclusively to
Allurelab International Sdn Bhd or its affiliates. All software used on this Site (the "Software") is the
property of Allurelab International Sdn Bhd its affiliates or its Software suppliers. The Content, the
Compilation and the Software are all protected by Malaysia and international copyright laws. The
use of any of our trademarks or service marks without our express written consent is strictly
prohibited. You may not use our trademarks or service marks in connection with any product or
service in any way that is likely to cause confusion. You may not use our trademarks or service
marks in any manner that disparages or discredits us. You may not use any of our trademarks or
service marks in meta tags without prior explicit consent.

PRIVACY POLICY
Please review our Privacy Policy, which also governs your visit to this Site, to understand our
practices. Our Privacy Policy is available at www.planetglam.com/privacy_policy/

PROPRIETARY RIGHTS
This Site contains materials that are owned by or licensed to PlanetGlam. These materials include,
but are not limited to, the design, layout, look, appearance and graphics and are protected by
applicable copyright, trademarks or other relevant proprietary rights and laws. You must not use,
reproduce, sell, license, display, publish, adapt, edit or in any way create derivative works from any
of the content or materials contained on this Site. You may not create a link to this Site from
another website or document without the prior written consent of PlanetGlam. PlanetGlam does not
claim ownership of any content or materials You make available through the Site however You
grant PlanetGlam a perpetual, irrevocable, non-terminable, worldwide, royalty-free and non-
exclusive license to use, copy, distribute, publicly display, modify, create derivative works, and
sublicense such content or materials or part thereof without any obligation of compensation or
attribution to You. You represent, warrant and covenant to Us that You have the full right to grant to
PlanetGlam the right to use such content or materials in the manner specified in this Clause.

DISCLAIMER
Your use of this Site, is at all times at Your own risk and you assume all responsibility associated
therewith. All information, content, materials or products available on or in any way through this
Site are provided to You on an as is basis. PlanetGlam expressly excludes all warranties, express
or implied, to the extent permitted by law, including but not limited to those relating to
merchantability and fitness for a particular purpose. PlanetGlam does not warrant that this Site and
the services provided herein will be uninterrupted, free from errors, defects, viruses or other
harmful components. From time to time this Site may contain links to other third party websites.
PlanetGlam does not in any way endorse the content of any such websites or make any
representations, warranties or guarantees in relation to those sites and We expressly exclude any
liability which may arise from Your use of or access to those third party websites.

INDEMNIFICATION
You shall indemnify, defend and hold harmless PlanetGlam and its subsidiaries and assigns, from
and against any and all claims, damages, liabilities, costs (including legal fees) and expenses
which arise directly or indirectly from Your use of this Site, any breach by You of these Terms or the
Privacy Policy, or any breach of any third party intellectual property rights.LIMITATION OF LIABILITY
Notwithstanding anything else in these Terms, PlanetGlam, its subsidiaries, assigns and third party
providers shall not, under any circumstances be liable to You or any other User of this Site for any
direct, indirect, incidental, punitive, special or consequential damages whether based on contract
or tort arising out of Your use or inability to use this Site. This Clause applies in respect of all
content, information, products and services available on or through this Site.

STANDARD TERMS OF SALES
When making an Order, you must follow the instructions on the Site as to how to make your Order
and for making changes to your prospective Order before you submit it to the Site. Irrespective of
any previous price you have seen or heard, once you select a Product that you wish to Order, you
will then be shown or told (on the Site) the charges you must pay. Unless otherwise stipulated on
the Site, all charges are in USD (United States Dollar). You shall pay for the Product in full at the
time of ordering by supplying us with your credit or debit card details from a credit or debit card
company acceptable to us, which we require in order to process your Order. Alternatively, you may
pay by any method that we have said is acceptable to us, but in any event we shall not be bound to
supply before we have received cleared funds in full. If you are asked for details of a payment card,
you must be fully entitled to use that card or account. The card or account must have sufficient
funds to cover the proposed payment to us. You undertake that all details you provide to us for the
purpose of purchasing the Product from us will be correct, that the credit or debit card, or account
or other payment method which you use is your own and that there are sufficient funds or credit
facilities to cover the cost of the Product. We reserve the right to obtain validation of your payment
details before providing you with the Product. When you submit an Order to the Site, you agree
that you do so subject to these Terms and Conditions current at the date you submit your Order.
You are responsible for reviewing the latest Terms and Conditions each time you submit your
Order. Your Order remains valid as an offer until we issue our Confirmation of Order or, if earlier,
when we receive your notice revoking your Order. We shall not be obliged to supply the Product to
you until we have accepted your Order. Unless expressly stating that we accept your order, an
email, letter, fax or other Acknowledgement of your Order by us is purely for information purposes
and does not constitute the Confirmation of Order. In that Acknowledgement, we may give you an
Order reference number and details of the Product you have ordered. We may in our discretion
refuse to accept an Order from you for any reason, including unavailability of supplies or we may
offer you an alternative Product (in which case we may require you to re-submit your Order first). A
Contract shall be formed and we shall be legally bound to supply the Product to you when we
accept your Order. Acceptance shall take place when we expressly accept your Order by email to
you, in the form of a document called a "Confirmation of Order" stating that we are accepting your
Order. Our Confirmation of Order shall be deemed to come into effect when it has been dispatched
by us. Without affecting your obligation to pay us earlier, we may send an invoice to you at any
time after we have accepted your Order. Until the time when we accept your Order, we reserve the
right to refuse to process your Order and you reserve the right to cancel your Order. If we or you
have cancelled your Order before we have accepted it, then we will promptly refund any payment
already made by you or your credit or debit card company to us for the order of the Product. If you
discover that you have made a mistake with your Order after you have submitted it to the Site,
please contact [email protected] immediately. However, we cannot guarantee that we will be
able to amend your Order in accordance with your instructions. We try very hard to ensure that the
price given to you is accurate, but the price of your Order will need to be validated by us as part of
our acceptance procedure. If the price for the Order changes before we accept your Order, we will
contact you and ask you to confirm that you wish to proceed at the amended price. You must only
submit to us or our agent or the Site information which is accurate and not misleading and you
must keep it up to date and inform us of changes. We deliver your product via courier whose
charges may or may not be borne by you. You are responsible for any charges that might apply
from customs (e.g. GST, import tax) or other government agencies of your country. Please do
check your local requirements before ordering from our Site. You can find our Shipping and Refundpolicy here www.planetglam.com/shipping_refund_policy. It is your responsibility to ensure that the
Products are sufficient and suitable for your purposes and meet your individual requirements. We
do not warrant that the Products will meet your individual requirements. You acknowledge that the
Products are standard and not made bespoke to fit any particular requirements that you may have.

FAULTY PRODUCTS
We try very hard to deliver Products in excellent condition. However, if you tell us that the Product
is faulty, you agree to keep the Product in its current condition available for us (or our agent) to
inspect within a reasonable time. In order to provide you with any remedies for a faulty Product, we
may need your assistance and prompt provision of certain information regarding the Product,
including: a) you specifying with reasonable detail the way in which it is alleged that the Product is
damaged or defective; and b) you providing us with the delivery note number and such other
information as we reasonably require. If you believe you received a faulty please contact us
immediately at [email protected] Upon confirmation of the faultiness of the product, we will
refund by adding Store Credit to your account or replace the product immediately.

POSTAGE
Any products purchased by You from this Site will be posted by a third party carrier. All title in and
risk to such products will pass to You upon delivery to the third party carrier by PlanetGlam.

TERMINATION & EFFECT OF TERMINATION
In addition to any other legal or equitable remedies, we may, without prior notice to you,
immediately terminate the Agreement or revoke any or all of your rights granted under this
Agreement. Upon any termination of this Agreement, you shall immediately cease all access to and
use of the Site and we shall, in addition to any other legal or equitable remedies, immediately
revoke all password(s) and account identification issued to you and deny your access to and use of
this Site in whole or in part. Any termination of this Agreement shall not affect the respective rights
and obligations (including without limitation, payment obligations) of the parties arising before the
date of termination.

INTERNATIONAL ACCESS
This Site may be accessed from all countries. This Site may contain products or references to
products that are not available in all countries. Any such references do not imply that such products
will be made available in all countries. If you access and use this Site internationally you are
responsible for complying with your local laws and regulations. DISCLAIMER AND LIMITATION OF
LIABILITY This clause prevails over all other clauses and sets forth our entire Liability, and your
sole and exclusive remedies, for: a) the performance, non-performance, purported performance or
delay in performance of these Terms and Conditions or a Contract or the Site (or any part of it or
them); or b) otherwise in relation to these Terms and Conditions or the entering into or performance
of these Terms and Conditions. THIS SITE, THE PRODUCTS OFFERED FOR SALE ON IT AND
THE TRANSACTIONS CONDUCTED THROUGH IT ARE PROVIDED BY US ON AN "AS IS"
BASIS. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR
IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT,
MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE EXCEPT AS PROVIDED IN THIS
AGREEMENT. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM ALL
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, NON
INFRINGEMENT, TITLE, QUIET ENJOYMENT, DATA ACCURACY AND SYSTEM INTEGRATION.
THIS SITE MAY INCLUDE INACCURACIES, MISTAKES OR TYPOGRAPHICAL ERRORS. WE
DO NOT WARRANT THAT THE CONTENT WILL BE UNINTERRUPTED OR ERROR FREE. TO
THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY DAMAGES
OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TOINDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY, SPECIAL OR CONSEQUENTIAL DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL LIABILITY TO
YOU FOR ANY DAMAGES (REGARDLESS OF THE FOUNDATION FOR THE ACTION) SHALL
NOT EXCEED IN THE AGGREGATE THE AMOUNT OF FEES ACTUALLY PAID BY YOU TO US
DURING THE MONTH IMMEDIATELY PRECEDING THE ACT ALLEGEDLY GIVING RISE TO
OUR LIABILITY.

TYPOGRAPHICAL ERRORS
In the event a product is listed at an incorrect price or with incorrect information due to
typographical error or error in pricing or product information received from our suppliers, we shall
have the right to refuse or cancel any orders placed for product listed at the incorrect price. We
shall have the right to refuse or cancel any such orders whether or not the order has been
confirmed and your credit card charged. If your credit card has already been charged for the
purchase and your order is canceled, we shall immediately issue a credit to your credit card
account in the amount of the charge.

LINKS
This site may contain links to other sites on the Internet that are owned and operated by third
parties. You acknowledge that we are not responsible for the operation of or content located on or
through any such site.

COPYRIGHT COMPLAINTS
We respect the intellectual property of others. If you believe that your work has been copied in a
way that constitutes copyright infringement, please contact us immediately at
[email protected]

REMEDIES
You agree that our remedy at law for any actual or threatened breach of this Agreement would be
inadequate and that we shall be entitled to specific performance or injunctive relief, or both, in
addition to any damages that we may be legally entitled to recover, together with reasonable
expenses of any form of dispute resolution, including, without limitation, attorneys' fees. No right or
remedy of ours shall be exclusive of any other, whether at law or in equity, including without
limitation damages injunctive relief, attorneys' fees and expenses. No instance of waiver by us of
our rights or remedies under these terms and conditions shall imply any obligation to grant any
similar, future or other waiver.

SEVERABILITY
If any of these provisions shall be deemed invalid, void, or for any reason unenforceable, that
condition shall be deemed several and shall not affect the validity and enforceability of any
remaining provision.

RESULTS
Every person has a different body metabolism and therefore results may vary from customer to
customer. While PlanetGlam Products have helped thousands of people to enhance their target
face or body appearance, we won’t be held responsible for results below customer expectation.CONTACT
Please send any questions or comments regarding this Site to: [email protected]